Frequently asked questions

We go to great lengths to be on time, We have a very good booking and planning system to try and eliminate surprises on moving day, however many things in the moving industry are beyond our control that can delay or speed up the trucks. All of our trucks have a dedicated cellphone for the guys to give an update on the ETA. We run a rolling schedule going from one job to the next.

In our experience, the majority of hold-ups are due to traffic, bad weather conditions, and unfortunately, most often its customers not declaring items to be moved, having an extra pick up or drop off location, or other factors which have not been made known to us.

Please let us know ASAP prior to moving day if your move description changes in any way (more items added, fewer items, waiting on key, multiple locations etc) so we can adjust our schedules accordingly and inform other customers

Yes we do. We have most items in stock that you need to pack up a house, you can shop for packaging materials below.

Packaging materials

To eliminate booking mistakes we take bookings through our very easy online booking form below. If you are struggling with our booking form, or would rather make your booking in person with our team please give us a call on 0800 169 269.

Get a quote

We guarantee to take the utmost care of your goods while are relocating them, however Cameron Ryan Transport cannot offer insurance, please speak with your contents insurance provider about transit insurance. All carriage is at owner’s risk, under which the carrier shall not be liable for the loss of or damage to any goods, except where the loss or damage is intentionally caused by the carrier.

If you decide NOT to provide insurance cover, it means that should any damage or loss occur to your goods during the period of transit you are fully liable for the cost or repair or replacement of any of your goods, this includes any damages that may occur to internal or external fittings windows, floor and wall coverings at either point of collection or relocation.

In the same way that you have contents insurance in your own home, it makes sense to insure your belongings for transit or storage.

Cameron Ryan Transport works to best practice standards to minimise and eliminate the risk of any damage during the moving process.

Yes, all trucks come with moving blankets and ties.

We cannot take the following:

• Animals
• Car Batteries
• Charged scuba tank
• Fertilizer
• Fish tanks with fish inside
• Guns and Ammunition
• Flammable liquids
• LPG Bottles, Petrol, or Fuel.
• Oil
• Paint
• Poisons
• Items that will get the truck or crew dirty (muddy pot plants etc)

We will take pot plants and ornaments that are clean and not oversize or extremely heavy. Please don’t ask the crew to take items that will get them or the inside of the truck dirty. If you have lots of small pots/ornaments please box them all together.

Please note terracotta pots and the like full of soil crack or break very easily.

Yes, our mid-size trucks run a crew of 2, as a rule, our larger trucks run a crew of 3.

Absolutely not – we run an electronic timer on which would be stopped and restarted.

We charge an hourly truck for our movers and the vehicles they use to relocate you. Our electronic and GPS monitored timers start charging from when we leave our base, (or the previous job if closer) – and stop once the job is completed and the truck(s) are back at our base. From job to job we split the travel time charged between clients.

Unless it’s a really heavy downpour we will carry on while doing do our best to keep your items dry. We have wet weather gear for the crew and can shrink wrap furniture for protection. We would not continue if it was unsafe due to becoming very slippery underfoot or if the crew and your items were going to get soaked. We would communicate options with you.

We are specialists in moving high value items like antiques, electronics, art, and fragile pieces such as glass and marble. We offer a premium protection service for these items which includes additional wrapping and extra labour to ensure they are handled with an extra level of attention and care. Please let us know if you have such pieces, so we can discuss options with you to ensure their preservation.

Our impressive fleet includes over a dozen vehicles from smaller vans capable of moving 5m³, commercial vans to 20m³, and trucks ranging from 10m³ to 50m³. Please contact us to discuss how we can specifically tailor the correct vehicle to your property.

Please have some old sheets, blankets, tarpaulins, mats or the like to put on the floor so the crew can wipe their feet. Due to space limitations in the truck we do not carry extra things to put down on carpet to keep it clean and we do not put moving blankets down on the floor. Due to health and safety we can not remove our shoes while undertaking a move